Solutions for Corporates

Most businesses today store their most vital and irreplaceable business records electronically. Disasters that threaten a business can happen anywhere at any time. A loss of data or access to the data for any extended period of time inevitably means a loss of revenue, productivity, reputation and increased costs. Stellar Phoenix Solutions has created an exclusive easySERVICE™ Program designed for big data companies.

According to Gartner (research firm), 47% of the respondents to a survey conducted over the summer ranked data growth in their top three challenges. With spending returning to more normal levels after a couple of down years because of the economy, 62% said they plan to expand hardware capacity at existing data centers by the end of 2012; 30% plan to build entirely new data centers.

Data loss, of course, can hurt the company who owns the data, but in many cases, the loss of custodial data the information kept by companies on behalf of their customers or clients can lead to lawsuits, especially if the company was not doing its due diligence.
Fortunately, most such incidents are relatively inconsequential, representing only a few minutes of lost work or the deletion of unnecessary files. However, sometimes the nature of the lost data is critical, and the cost of lost data is substantial. As reliance on information and data as economic drivers for businesses continues to increase, owners and managers are subject to new risks.

Stellar Phoenix Solutions has created an exclusive Hard Drive easySERVICE™ Plan designed for the corporate environment. Our Service Plan includes but is not limited to:

  1. Business Continuity as a Service(BCaaS)
  2. Disaster Recovery as a Service(DRaaS)
  3. Managed Cloud Service
  4. Virtualization
  5. Data Management & Archiving
  6. Data Recovery
  7. Help Desk
  8. Server Monitoring and Maintenance
  9. Desktop Monitoring and Maintenance
  10. Cloud Monitoring
  11. Backup Monitoring
  12. Device Monitoring
  13. Network Assessment
  14. Mobile Device Management

At Stellar Phoenix, we are committed to building the value of easySERVICE™ brand and we stand behind our service to you. We want to earn your trust and confidence as your “go-to source” when you have data security and hard drive/computer maintenance challenges.
Backups are central to any data protection strategy, but by some estimates more than half of all backups fail either in whole or in part. Below is a list of the common problems that cause backup failure, in decreasing order of frequency.

  1. Media failure/ Hardware failure
    Media failure ranks at the top of nearly every list of reasons backups and restores fail, it's important to treat your backup media with respect and use it intelligently. In the case of tape, replacing the tapes regularly and cleaning the drives according to the manufacturer's schedule should be adhered to. 50% of all tape backups fail to restore. (Gartner)
    Don't assume disk-based backup protects you from media-related failures. While the incidence of media-related failures is considerably lower with disk than tape, failures still occur. For example, SATA disk arrays are often used in backups because they cost less and backups can usually get by with lower performance systems. However, it's a mistake to equate "lower performance" with "lower reliability."
  2. Human error
    Human error is probably the most prolific cause of backup failures. For example, if tapes are improperly stored between uses, is the resulting failure a media failure or a human error? Usually there's a significant component of human error in any backup failure.
    The best safeguard against human error in backups is to train those involved to follow best practices. Make sure that the people performing backups and restores understand exactly what they need to do -- and what not to do. It is also a good idea to take the person out of the loop as much as possible. Ideally, backups should not require any human action. Our easySERVICE™ can help. 96% of all business workstations are not being backed up. (Contingency Planning and Strategic Research Corporation) and 32% of all data loss is caused by human error
  3. Software failure
    Sometimes new software or new versions of software can cause backup failures. For example, Service Pack 2 (SP2) for Windows XP turns on the firewall by default. More commonly, the problem is misconfiguration. Modern backup software is extremely flexible; in other words, you have a lot of options to choose from and choosing the wrong options can result in incomplete backups or backups that fail totally. 77% of those companies who do test their tape backups found back-up failures. (Boston Computing Network, Data Loss Statistics)
  4. Network failure
    Backing up over a network increases efficiency by reducing the number of backup devices. However, it also introduces another point of failure into the backup process. Everything from a failed or flaky HBA to a misconfigured switch can cause a backup to fail. 96% of all business workstations are not being backed up. (Contingency Planning and Strategic Research Corporation)
    This is a less prolific source of backup failures because the network, LAN or SAN, is used for much more than just backup, so problems will tend to become obvious before they can hurt your backups. 25% of all PC users suffer from data loss each year (Gartner)
  5. How to fix backup failures
    Whatever the cause of failure, the best way to keep them from damaging your organization is to verify your backups by performing regular test restores. Testing your backups regularly won't prevent backup failures, but they can help in noticing the issue and this will allow you to fix the problem before you really need those backups and you get a nasty surprise. 93% of companies that lost their data center for 10 days or more due to a disaster, filed for bankruptcy within one year of the disaster. 50% of businesses that found themselves without data management for this same time period filed for bankruptcy immediately. (National Archives & Records Administration in Washington)