To increase the likelihood of a successful recovery of your data, please protect your media during shipment. Since drive components are extremely delicate, any jarring of the hardware can cause additional damage and make the recovery more difficult than necessary.
Please read the following shipping instructions carefully. Product that arrives damaged in shipment, will be, considered tampered drive and tamper fee will be applicable. Note: An example of improper packaging would be sending a product back in an envelope.
Laptop Drive: If you are sending a laptop drive, please make sure you have removed any and all brackets from your drive. If a drive is sent to easySERVICE™ and has a bracket included, the bracket will not be returned. Most laptops include these kinds of brackets. Please check your laptop's user manual for additional information regarding these brackets.
External Enclosures: Do not remove the drive from the external enclosure. Send the drive in its original enclosure/plastic housing (without having been opened or dismantled, along with the power adapter). Please keep all software, manuals and interface cables. WARNING: Removing the hard drive from external enclosure, will be considered as tampered hard drive and tamper fee will be applicable.
Internal Hard drives: Remove and retain all add-on items (i.e., cables, software, adapters, dongles brackets, installation guides and/or rails) prior to shipment. We are not responsible for these items and cannot return them
All products require stable and sufficient packing material, needed to protect the product from ESD (Electro Static Discharge) influences and possible damage during transport. Required Packaging Steps:
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Shipping address: 24 Brownstone Rd, East Windsor NJ 08520