Packaging and Shipping Instructions

To increase the likelihood of a successful recovery of your data, please protect your media during shipment. Since drive components are extremely delicate, any jarring of the hardware can cause additional damage and make the recovery more difficult than necessary.

Please read the following shipping instructions carefully. Product that arrives damaged in shipment, will be, considered tampered drive and tamper fee will be applicable. Note: An example of improper packaging would be sending a product back in an envelope.

Laptop Drive: If you are sending a laptop drive, please make sure you have removed any and all brackets from your drive. If a drive is sent to easySERVICE™ and has a bracket included, the bracket will not be returned. Most laptops include these kinds of brackets. Please check your laptop's user manual for additional information regarding these brackets.

External Enclosures: Do not remove the drive from the external enclosure. Send the drive in its original enclosure/plastic housing (without having been opened or dismantled, along with the power adapter). Please keep all software, manuals and interface cables. WARNING: Removing the hard drive from external enclosure, will be considered as tampered hard drive and tamper fee will be applicable.

Internal Hard drives: Remove and retain all add-on items (i.e., cables, software, adapters, dongles brackets, installation guides and/or rails) prior to shipment. We are not responsible for these items and cannot return them

All products require stable and sufficient packing material, needed to protect the product from ESD (Electro Static Discharge) influences and possible damage during transport. Required Packaging Steps:

  1. Place drive in ESD (Electro Static Discharge) Bag (anti-static plastic shell (SeaShell) or anti-static bubble wrap) (For internal drives only.)
  2. Wrap with 2 inches of bubble wrap or non-movable foam cushioning. Do not use popcorn, peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.
  3. Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound. Note: If hard drive is sent in an envelope, hard drive will be considered tampered and tamper fee will be applicable.
  4. When shipping multiple items, each item must be, packed as above, hard drive must not directly touch each other and cannot move inside the packaging. All products must be, packed in individual anti-static bags and in a sturdy cardboard box.
  5. Print separate Job service request form for each drive and include that with your respective DRIVE. easySERVICE™ is not responsible for any DRIVE sent without JSR form and cannot be returned.

    Job Service Request Forms

    For Desktop or Laptop or External Hard Drive or Single Drive Recovery

    For Server or any RAID or Multiple Hard Drive Recovery

  6. Always get order number from a live agent before submitting a job and print it on the outside of each box.
  7. Use a traceable carrier. Use a traceable carrier for transport or a signed for service (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail, etc.) with the post office (European/Canadian customers only) as they provide you with a tracking number and proof of delivery.

Shipping address: 24 Brownstone Rd, East Windsor NJ 08520