Disaster Recovery as a Service(DRaaS)

disaster recovery

Today’s enterprise must be highly resilient and able to anticipate multiple risks. Areas of concern that organizations need to primarily focus on include enterprise and work area risk, availability of critical data and business applications, IT stability, recoverability of IT infrastructure, data backup and disaster recovery. Unplanned outages can also create far reaching consequences that impact your long-term revenue stream, your brand and ultimately, your organization’s survival.

Any of these disruptions can be costly and undermine your ability to maintain IT operations. A more interconnected and intelligent approach allows your business to address the increased risk, complexity and cost of downtime.

Companies must not just be concerned about natural disasters but also about the inherent daily threat posed by application problems and human error should be a major focus. This is especially true when the exposure of software applications to unplanned downtime is aggravated by a host of other business and IT issues such as:

  1. The need to retain, protect and audit email, financial and other records under regulatory compliance mandates.
  2. The acceleration of security risks from both inside and outside the business including viruses, worms, hacker attacks and industrial espionage.
  3. Distributed applications that are accessed, maintained and updated by different classes of users and business partners.
  4. Multiple platform IT environments in which applications operate interdependently to accomplish critical business tasks.
  5. Fewer IT personnel and labor hours available to maintain and troubleshoot increasingly complex, data intensive IT environments.

Most organizations define “availability” somewhere along a continuum between multiple hours of downtime with significant data loss to real-time 24/7 uptime with zero data loss.

Your definition depends on your business needs, your data and application requirements and your organizational structure. The goal, however, should be to prevent the inevitable system downtime from affecting business uptime. We will focus primarily on specific IT strategies you can easily and affordably implement.

A complete disaster recovery plan must encompass both datacenter and workforce recovery, with technologies and best practices to ensure seamless operations no matter what happens. If people can’t access the applications, data, files, communication and collaboration tools their work depends on, then the business is still down and losing money, customers, productivity, reputation and opportunities every moment it takes to get them back to work.

In a report by Forrester Research, more than half of the respondents, 61 percent, reported in 2011 that they had invoked a business continuity plan at least once during the preceding five years.

An effective disaster recovery plan greatly simplifies and accelerates this process, helping IT restore and maintain service to the organization while getting people back to work as quickly as possible.

“Only six percent of companies suffering from a catastrophic data loss survive, while 43 percent never reopen and 51 percent close within two years.” — University of Texas

Our Disaster Recovery Planning service will help you ensure business continuity and survival by leading you, from understanding the concepts of disaster recovery and information availability to calculating the business impact of downtime.

Organizations of all shapes and sizes are looking to introduce private cloud implementations as part of their disaster recovery planning. This will also help them to increase IT efficiency and help end users collaborate more easily. They’re after benefits that include lower costs, easier management of IT resources, improved disaster recovery and employee productivity gains.

Virtualization also makes it far easier for IT to keep up with business demands, with the ability to spin up new servers much more quickly. Companies rely on easySERVICE Data Service as a potential partner in helping to create and manage the lifecycle of a long-term disaster recovery program that would free them to pursue higher-value workstreams.

Our cloud-like server is both persistent and highly elastic. You get the best of both worlds since it looks and feel like a traditional server but is on-demand and better than cloud. So no matter what you need something simple or something highly customized and complex, we bring the expertise, support and services that no other provider can deliver.

In our business, we look at the IT recovery challenge as having 3 layers, all of which must be addressed in order to recover successfully.

  1. Data Protection: If you don’t have your data at an off-site or at a secure location, then you really have nothing at all. How you choose to get your data off-site – via tape, disk backup, storage replication, or server replication – will depend upon the mission-criticality of your particular applications and the Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for each. Simply having your data protected at a second location does not in and of itself make for a disaster recovery plan.
  2. System Recovery: In this form of recovery we work on platforms, servers, operating systems, backup software, backup hardware, hypervisors, networks, and storage that you will use to actually recover your applications. Your recovery environment should align with your production environment, and be compatible from all of the above perspectives.
    If your recovery environment has changed over time, then ideally you have to perform adequate changes between your production and recovery environments so that when you attempt to recover your data, the two are in sync.
  3. People, Processes, and Program:
    1. People:It should be obvious that it will be people – your staff – who perform the recoveries. Therefore, it is imperative that they have an operational place to work, with the right equipment, space, and communications to enable them to do their jobs. It is also important that they have the right expertise and focus to successfully recover your data and applications.
    2. Processes: These are the procedures and “runbooks” that document the steps of the recovery. Your recovery will only be as successful as your “last-known good” procedure, so if these are not updated or correctly maintained, then you run a significant risk of failing at recovering your applications and data.
    3. Program: This piece refers to the ongoing lifecycle and management of the Disaster Recovery program, and governs crucial activities like test planning and execution, post-test analyses, execution of change management, and active integration of best practices and lessons learned on an ongoing basis. We find that many of our customers do not have the wherewithal, time, resources, or budget to maintain a robust program conducive to an “always-ready” recovery posture.

At easySERVICE™ Data Solutions, we have collected our most noteworthy resources in one convenient disaster recovery guide to answer all your questions and help you decide if launching a DRaaS offering is the right move for you.